Shipping policy

Shipping Policy

Thank you for shopping with Kalenya. We are committed to providing a smooth and reliable shopping experience from the moment you place your order until it arrives at your doorstep.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During periods of high demand or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location:

United States: 5–10 business days
Canada: 7–12 business days
United Kingdom: 5–10 business days
Australia & New Zealand: 7–15 business days
Europe: 6–12 business days
Other International Destinations: 7–20 business days

Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your shipping destination and selected shipping method.

From time to time, Kalenya may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–48 hours to become active after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

Kalenya is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

While we work with trusted shipping partners, delivery delays can occasionally occur.

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team. We will gladly assist you in locating your shipment and resolving the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of receiving your package. Include photos of the damaged item and packaging so we can investigate and provide an appropriate solution.